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Service & Support

StrataGen’s goal is to build successful life-long partnerships with customers, topping off the collaboration process with a comprehensive technical training, support and maintenance program.

StrataGen solutions are built with customer usability in mind with unsurpassed customer satisfaction as an ingrained corporate philosophy. StrataGen maintains a 24-hour technical support desk for its customers.

To reach the StrataGen support desk please call 1-888-921-6695

Non-emergency questions can be entered into our on-line tracking system. The system will auto-generate a response email providing a reference number for each inquiry.

To submit a support issue by web, please go to http://support.stratagen.com