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Customer Testimonials

"We did extensive research and diligence prior to purchasing ADEPT. The software and support that Stratagen provided during and after our implementation have far exceeded our expectations. We now know why the customers we spoke with and visited during our selection process spoke so highly of Stratagen and we can now echo that support from personal experience."

- Andrea Busada, Manager of Broward County Paratransit services

“We had a driver who through a doctor’s recommendation had to work at head office as a customer service representative. On the first day he watched a video, then shadowed another CSR. By the morning of the second day he was taking calls by himself.  It’s very easy to train people to use this software, and we spend less money on training people.”

 “The arrival notification system (IVR) is great for most people and they have come to rely on it. It saves the customer some uncertainty wondering when they should get ready to meet the bus, and it saves our drivers some time when they do not have to wait for customers to get ready to travel.”

- Bob Allen, Manager, First Canada, Victoria Regional handyDart

“We can have only one person running our scheduling and dispatching. Up to 150 trips a day it would be possible to have one person doing it all, with just a back up reservationist.”

“Anyone can learn the reservationist role quickly, even those from other agencies who come to look at the system I can have them booking trips by the time they leave.”

- Rick White, Operations Manager, Valley Transit

“We’ve been able to work with the program and put customers first.”

- Rod Thornton, Transit Manager, Pullman Transit